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SHIPPING & RETURNS

Thank you for visiting and shopping at Deathroost. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing & Fulfillment Time

Because all of our products are custom-printed and made to order, our fulfillment process takes a little longer than traditional retail stores.

  • Because all of our products are custom-printed and made to order, our fulfillment process takes a little longer than traditional retail stores.

  • Shipping: Once your order is fulfilled, it is handed over to a shipping carrier. Standard shipping transit times range from 3–20 business days, depending on your location and the shipping method selected at checkout.

Please note that fulfillment and shipping times may be extended during peak holiday seasons or high-volume periods.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery dates are approximations and are not explicitly guaranteed.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will typically become active within 24–48 hours.

4. Customs, Duties, and Taxes

Deathroost is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Addresses & Undeliverable Packages

If a package is returned to our fulfillment facility due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of reshipping the item. Please double-check your shipping details before finalizing your order.

RETURN & REFUND POLICY

Because our products are print-on-demand and uniquely made for you when you place an order, we handle returns differently than traditional stock-inventory retail stores. Please read our guidelines carefully before completing your purchase.

1. Damaged, Defective, or Misprinted Items

We want you to love your purchase! If an item arrives damaged, defective, or misprinted due to a manufacturing error, we will gladly offer a free replacement or a full refund.

  • How to report a problem: Please contact our customer support team by using the contact form on our store.

  • What to include: You must include your order number, a clear description of the issue, and high-quality photos showing the defect or damage. Do not mail items back to us unless explicitly instructed by our team.

2. Buyer's Remorse, Color Changes, and Sizing Issues

Because every product is custom-made to order, we do not accept returns, exchanges, or issue refunds for buyer's remorse, accidental orders, color changes, or incorrect size selection.
 

We provide detailed sizing charts on every product page. Please carefully review the measurements and product descriptions before finalizing your order to ensure a perfect fit.

3. Lost Packages

If your tracking status shows that your package was delivered but you have not received it, please check with your local post office and neighbors. If the package is deemed genuinely lost in transit by the carrier, please contact us within 30 days of the estimated delivery date, and we will coordinate a replacement order for you.

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